My Internet does not work (anymore)

An account within the PadNet must be setup before the Internet can be used. A direct usage after connecting your computer is not possible since you first need to setup the login system software. The setup of the Internet account is described in detail here. If the Internet is not working after full setup, you can find some additional hints here, which might help with the diagnosis of common errors.

Check network settings

The network connection must not be disabled. Under Windows you can check this by right-clicking on the symbol of the LAN connection in the list of network connections. The IP address must be acquired automatically from our servers.

  • under Windows the configuration of the IP address and DNS server address must be set to be acquired automatically.
  • using macOS the configuration must be set to DHCP on the Ethernet connection.
  • Linux operating systems must be configured to get the IP address through DHCP using a DHCP client.

If your settings differ, please fix your settings any try again to connect to the Internet.

Check physical connection

After checking the network settings, you should try to open the site http://www.padnet.de. If this works, the connection to the local network is operating. If not there might be no physical link to the local network. If the computer has a link LED, you can check this using this LED (green LED at the network socket). If it does not light up or blink but was in operation before, there is no physical connection anymore. In addition, disable the proxy server settings of your browser and try to use another browser.

A loss of network connectivity can be caused by the following issues:

  • your network socket is locked. You can detect this by calling the hotline.
  • the network cable connecting the network socket with your computer is broken. Please change the cable.
  • the network cable is not plugged in fully into the network socket. This might happen if the clip is broken.
  • the network card is broken. If your network card is broken, you can try to replace it with a network USB adapter (external network card). You can also try to plug-in a computer of a neighbour, to check if your network socket is broken or not. Network cards have a limited number of contact durability. If the gold coating is dim or dirty your network card might not work anymore.
  • in rare cases it can happen that the connecting cable to the room is broken. A broken connecting cable can only be diagnosed by the technical support.

Please only continue to the next section, if you are able to open http://www.padnet.de.

Check account/login

Open the web page https://netstat.padnet.de and try to login to check your PadNet account and your login (user name and password). Please do not use the function passwordless login. If you can login, your user name and password are correct and your account works.

If you cannot login, the user name is wrong or the password is wrong or the registration is incomplete or non-existent. The registration is incomplete, if you did not receive the e-mail sent during the registration or you did not click on the activation link in this e-mail. In that case you can try to request the e-mail from another Internet access and click on the activation link. If you cannot do that or you cannot login on https://netstat.padnet.de after you did it, please delete your account and register again through password reset. Choose this option also if you have forgotten your password.

Go to the next section only after you can login on https://netstat.padnet.de.

Check Internet Login

Try to login via Internet Login. If you cannot login, install the Internet Login again: Setup Internet. For users of Windows operating systems please take a look at Windows PPTP VPN errors.

Many problems are caused by damaged Windows operating systems. If you use an old Windows installation with other errors, we recommend to install the operating system again.