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en:support:faqs [04.10.2019] (aktuell)
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 +====== FAQs - Frequently asked questions ======
  
 +==== Setup and Support ====
 +
 +  * [[en:​support:​firststeps:​start|How do I set up the Internet connection?​]]
 +  * [[en:​tecsup|Who can be contacted, if additional help is needed?]]
 +
 +==== Connection errors ====
 +
 +  * [[en:​support:​faqs:​worknomore|My Internet connection does not work (anymore). What can I do?]]
 +  * [[en:​support:​faqs:​nolan|The link LED on the computer is not in state "​on"​ (green).]]
 +  * [[en:​support:​internet:​win:​error|The Internet Login (VPN) is interrupted and an error message is shown.]]
 +  * [[en:​support:​faqs:​slowcon|The Internet connection is slow. Why?]]
 +  * [[en:​support:​internet:​win:​disconnect|The Internet connection is terminated within a short period of time and must be restarted.]]
 +
 +==== Using a wifi router ====
 +
 +  * [[en:​support:​internet:​wlan_basic|What is important when using a wifi router?]]
 +  * [[en:​support:​internet:​wlan_router:​tplink|How to set up a recommended TP-Link router?]]
 +  * [[en:​support:​internet:​wlan_router:​asus|How to set up a recommended ASUS router?]]
 +  * [[en:​support:​internet:​wlan_router:​wlan_plugin|The wifi router does not connect to the network. Setup correct?]]
 +  * [[en:​support:​internet:​wlan_router:​frequency|The wifi connection speed is very slow and there a lots of disconnects.]]
 +
 +==== Password ====
 + 
 +  * [[en:​support:​reset|I cannot remember my password.]]
 +  * [[en:​support:​faqs:​pkz|What is my "​Personenkennziffer"?​]]
 +  * [[en:​support:​reset|What is my user name?]]
 +
 +==== Data volume ====
 +
 +  * [[en:​support:​traffic|How many data volume can be used each month?]]
 +  * [[en:​support:​faqs:​trafficused|How many data volume have I already used up?]]
 +  * [[en:​support:​faqs:​trafficused|How many data volume can I still use this month?]]
 +  * [[en:​support:​prepaid|How can I purchase additional data volume?]]