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en:support:netadmin [04.10.2019] (aktuell)
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 +====== E-mail support ======
  
 +If you send an e-mail concerning a problem with the Internet connection, please **always** include the following information,​ so that we can help efficiently:​
 +
 +  * {{fa>​exclamation}} **always include the network configuration** (see below)
 +  * **detailed error description with full error message** (if possible including screenshots)
 +  * photo of the used network cable (print on cable and picture of the connector)
 +  * full name
 +  * address (street, building number and city)
 +  * room number
 +  * number on the network socket (if available)
 +  * user name of Internet connection (user ID of <php> echo cygnus_netname_en();​ </​php>​ account) (if known)
 +  * time of the problem (ex: 03/28/2011 at 18:37:23)
 +
 +==== Send network configuration ====
 +
 +Use the tutorial for your operating system:
 +
 +  * [[en:​support:​netadmin:​router_show_setup|Send network configuration TP-Link wifi router]]
 +  * [[en:​support:​netadmin:​router_show_setup_asus|Send network configuration ASUS wifi router]]
 +  * [[en:​support:​netadmin:​ipconfig_win|Send network configuration Windows]]
 +  * [[en:​support:​netadmin:​ipconfig_macos|Send network configuration macOS/​Linux]]
 +
 +==== E-mail contact ====
 +
 +Please send your e-mail with the above mentioned information to: <php> echo cygnus_netadmin_mail();</​php>​