Technical support / Hotline

The fulfillment of the providers ends at the network socket in your room. Connected devices, the wifi router, devices connected to the wifi router, the network cable from the network socket to the device and installed software on connected devices are always in the responsibility of the user.

The setup of the Internet connection is described in detail under Internet connection setup.

E-mail support

In addition we can provide assistance by e-mail. Please provide a full description of your issue and information of your location. See e-mail support for more details.

Calling the hotline

If the network connection does not work anymore (this site cannot be accessed), in most cases the reason is a locked network socket. By using the hotline telephone computer you can run a diagnosis on your Internet connection 24/7.

The phone number of the hotline is 0228 ⁄ 28627250.

An operator is also available on Monday and Thursday between 1pm and 2pm under the same phone number, to provide help with additional questions.